TERMS OF SERVICE

Effective Date: 18/09/2025

These Terms & Conditions govern your use of www.shadesofldn.com and purchases from Shades of LDN LTD (“we”, “us”, “our”). By placing an order, you agree to these terms.

Company Details

Shades of LDN LTD
Registered in England & Wales, Company No: 11768623
Registered Office: Stevendale House, Primett Road, Stevenage, England, SG1 3EE
Email: info@shadesofldn.com

Eligibility

You must be at least 18 years old to place an order on our site.

Orders & Payments

  • Orders are processed via Shopify and/or TikTok Shop/Meta.
  • Prices are shown in GBP (£) and include VAT where applicable.
  • We accept major payment methods including credit/debit cards, Shop Pay, Apple Pay, Google Pay, and Klarna (where available).
  • We reserve the right to cancel or refuse an order if payment is not authorised, if the product is unavailable, or if fraud is suspected.

Shipping & Delivery

  • Delivery times and options are displayed at checkout.
  • We are not responsible for delays caused by couriers once your order has been dispatched.
  • Ownership and risk in goods passes to you once delivery is completed.

Returns & Refunds

  • You may return unused, unopened items within 14 days of delivery (see our Returns Policy).
  • If your product arrives damaged or faulty, please contact us at info@shadesofldn.com. We will arrange a replacement or refund, and cover return shipping costs in this case.
  • Refunds will be issued to the original payment method within 14 days of receiving returned goods.

Product Information

We make every effort to display accurate product descriptions, images, and ingredient lists. Minor variations may occur. Please review ingredient information carefully before use.

Intellectual Property

All content, designs, logos, and product images on this site are owned by or licensed to Shades of LDN LTD. You may not copy, distribute, or reuse content without prior written permission.

Liability

  • We are not liable for indirect, incidental, or consequential losses.
  • Nothing in these terms excludes or limits liability for death, personal injury, or fraud.
  • Your statutory consumer rights remain unaffected.

Governing Law

These terms are governed by English law, and disputes will be subject to the jurisdiction of the courts of England & Wales.

Changes to Terms

We may update these Terms & Conditions from time to time. Any changes will apply to orders placed after the updated date.